Refund & Returns

Every item we make is a custom, personalised product — printed with your chosen photo or design specifically for you. Because of this, our return and refund process works a little differently from off-the-shelf products.

No returns on customised products

As all products are made to order, we do not accept returns or exchanges for reasons such as change of mind, incorrect photo choice submitted by the customer, or personal preference once production has started.

Damaged or defective items — unboxing video required

If your order arrives damaged or with a print/manufacturing defect, we're happy to send a free replacement — but an unboxing video is mandatory to be eligible. The video should:

• Start before the package is opened, clearly showing the sealed parcel and shipping label.
• Continue without cuts or edits through to the product being fully unpacked.
• Clearly show the damage or defect on the product.

Without a valid unboxing video, we're unable to process a damage claim, as we cannot otherwise verify the condition in which the product was delivered.

How to raise a damage claim

• Contact us within 48 hours of delivery via our Contact page, WhatsApp, or email.
• Share your order number and the unboxing video showing the damage.
• Our team will review the claim and confirm your replacement.

What you'll receive

Once a damage claim is approved, we will send a replacement frame or product at no extra cost. We do not offer cash refunds for damage claims — a replacement is provided instead, produced and dispatched following our standard delivery timeline of 5 to 7 days.

Order cancellations

Since production begins shortly after your order is confirmed, cancellations can only be accepted before your order enters printing. Contact us as soon as possible if you need to cancel.

Wrong or incomplete address

We're not able to offer a free replacement if a package is delayed, undelivered or returned to us due to an incorrect or incomplete address supplied at checkout. Please double-check your delivery details before placing your order.

Contact us

For any damage claim or question about this policy, reach us at care@apnaprinting.in or call +91 90000 00000.